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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
261 ratings and 144 comments received in the last 90 days.
26 March 2025
Paul was so helpful & professional throughout the transaction
24 March 2025
Slightly disappointed the dash cam I ordered wasn't fitted before collection. On the way home the ride home was bumpy and as engineer my husband checked the tyre pressure which was sitting at 45psi, they should have reduced before collection
19 March 2025
Customer experience was first class, easy to deal with and kept me informed of delivery etc.
18 March 2025
Always very helpful and friendly staff
16 March 2025
I felt listened to and Connor was very helpful.
11 March 2025
This is my 2nd time dealing with Derek Wilson and he makes the whole process easy and is a pleasure to deal with.
09 March 2025
Car order was notified to us and we were kept informed of the progress for the manufacture of the car
09 March 2025
Very helpful staf.
07 March 2025
The ambience created within this centre is extremely relaxing. Staff are friendly and,above all,professional in the service they provide.
28 February 2025
Everything was good during all the discussions regarding the "deal" however I felt more time could have been afforded to the handover in particular the operation and options of the many functions. I also could not find the BMW umbrella in the boot.
26 February 2025
Euan was extremely pleasant, not pushy and very informative and helpful.
14 February 2025
EVERY MEMBER OF STAFF WE DEALT WITH IN THE PURCHASE WERE FIRST CLASS.
11 February 2025
No complaints everything was straightforward and the dealer very helpful and easy to deal with,
06 February 2025
Service good and all explained
02 February 2025
Sales person was excellent to deal with, knowledgeable, friendly, helpful.
16 January 2025
Excellent service from the salesman - Paul Jakeman. My family has bought several Bmw and Mini cars and we always seek Paul out when we purchase.His customer service is exceptional always willing to help and go the extra mile.A credit to your company.
13 January 2025
Derek has helped us with our last 2 purchases, hand over first class.
03 January 2025
Kept informed every step of the way by Derek
27 March 2025
Car took 3hours but came back shinning so that was a bonus, unfortunately my car has now got a broken spring and off the road until further notice notice
27 March 2025
Easy booking service, I was kept updated with progress and called earlier than expected to let me know my car was ready.
26 March 2025
Completed in timely manner
25 March 2025
kept up to date on my cars progress
24 March 2025
Customer experience second to none, treated wonderfully, and my car treated like gold too.
24 March 2025
Very happy
23 March 2025
Service was great
22 March 2025
Fixed the outstandig egr call in
20 March 2025
Very good customer service Quick and efficient
19 March 2025
Dawn takes so much pride in her role and makes everything so easy. She provides all the details of what's needed during the service or repair and helps make informed decisions.
19 March 2025
Have always bought my BMW cars from this branch and find them to be friendly, approachable and always very helpful with any queries. From buying to after sales service has always been to a exceptionally high standard
19 March 2025
Car felt much better after the service
18 March 2025
All works carried out under warranty as expected with communication excellent pre, during and post works.
17 March 2025
Kind and polite staff, plus getting the work done in good time
17 March 2025
Linzie was amazing and helpful as always . Great service
16 March 2025
Friendly, approachable, efficient and professional.
16 March 2025
Very courteous and friendly service.
15 March 2025
Excellent, just to echo what is above. Dawn was fantastic to deal with!
15 March 2025
Everything went well
15 March 2025
Very satisfied
14 March 2025
Can't fault the service at all. Great communication from Lindsay
14 March 2025
Everything was done very smoothly and easy. Communication was great and I was kept informed almost on a daily basis as the car was waiting on a new part from Germany.
14 March 2025
Good customer experience all round. Friendly staff and excellent communication from all, before during and after.
13 March 2025
Very satisfactory and efficient service, Paul jakeman the service manager for many years is as always very helpful.
13 March 2025
As above
13 March 2025
Quick and easy
12 March 2025
Very satisfied
11 March 2025
Good service
08 March 2025
As I said above, I was kept informed on all aspects of the service.
07 March 2025
Completed work on time as required. I had a minor concern after the work was completed, and the car was checked over promptly. I am happy that everything seems satisfactory with the work done.
06 March 2025
Dawn at Arnold Clark Irvine BMW is just a fantastic ambassador for the BMW brand. Nothing is too much trouble and she is forever going the extra mile. I've also see this at first hand with other customers. The reason why I go to Irvine BMW!
06 March 2025
After booking, I was called to confirm the details. They took into account my travel and ensured the car was given priority to keep my wait time to a minimum. Linzie took care of me throughout and was there to meet me with a coffee on my arrival.
05 March 2025
From your front of desk staff so polite and helpful to way you are keep inform with all work being done to car, Special mention to Carly a star very good at her job always has a smile on her face.
05 March 2025
See above
04 March 2025
As said previously everything was professional and done to our needs
04 March 2025
Very satisfied loved the video of my car getting a health check
04 March 2025
One slight error in docs which was swiftly rectified otherwise it would have been a 5
04 March 2025
The personal touches
04 March 2025
Fast service
04 March 2025
This process was smooth and efficient, no hiccups at all.
04 March 2025
Really good friendly and understanding service staff who helped arrange best time for vehicle collection. Driver prompt, courteous and helpful in collection and delivery of car.
04 March 2025
Kept informed throughout and completed to a high standard.
03 March 2025
Again excellent
03 March 2025
Carly the Service receptionist was very friendly, polite and efficient and kept me up to date with the progress of my vehicle repair. Definitely an asset to the Branch.
03 March 2025
Seen relatively promptly on arrival, service required was defined and costs set out clearly. Contacted when work started so that questions could be answered and instructions given. Work carried out within expected time frame.
03 March 2025
Every member of the team delivers a high standard of customer care and cannot do enough to help. Definitely makes me want to stay with BMW!
02 March 2025
All went smoothly
01 March 2025
Car returned quickly.
28 February 2025
See above.
27 February 2025
100% great staff, from the receptionists to the Service staff, Big mention to Lynsey and Jamie, Top employees. Well done??
27 February 2025
Excellent customer service.
27 February 2025
Satisfied
27 February 2025
From the outset, I felt rushed into buying a car, with no time to fully consider my options and I was given specifications without any meaningful explanation.I was asked to sign everything online with no offer of a test drive to understand the spec.
26 February 2025
Car was ready early afternoon and contacted that was ready
26 February 2025
Good comms from the staff from booking to collection of vehicle after the work was completed.
26 February 2025
Easy straightforward process to have our bmw fault rectified
24 February 2025
Dawn was excellent kept me informed throughout.
24 February 2025
Everything was done to satisfaction
23 February 2025
I'm never completely satisfied mainly from a value for money perspective as the services at bmw are the highest by far that I have come across in my time driving quality cars
22 February 2025
Service is good
22 February 2025
Car sorted first time with no dramas
21 February 2025
Dawn welcomed me to the branch, booked the car in with ease and kept me fully updated. Excellent service!!
19 February 2025
Very pleasant experience, from the 1st communication till the end every went perfectly well.
19 February 2025
Great experience
19 February 2025
Staff were excellent , polite an friendly kept me up to date with what was happening, smooth handover of car after service
19 February 2025
Communication during my repairs was excellent
18 February 2025
Girl at service desk made me feel comfortable and very helpful
18 February 2025
No problem and kept ip to date znouf progress
17 February 2025
Very personal and professional service as always. Very helpful staff and a warm welcome at reception
17 February 2025
Services car as required and replaced brake components required.
15 February 2025
Completely dissatisfied. Our car went to Arnold clark 5 weeks ago. When the technician took it a test drive they smashed the car into a lamppost. The car has now been written off by the insurance company and we are still waiting on a settlement.
14 February 2025
Communication, quality of work, cost, all delivered
13 February 2025
Personable people who make you feel like your custom is valued
12 February 2025
Te service engineer was really helpful with all my requests
12 February 2025
As above
11 February 2025
Work was completed with no issues and friendly staff made it a pleasant experience
11 February 2025
Prompt & efficient & friendly service
09 February 2025
As above.
09 February 2025
See above
09 February 2025
Staff were helpful
07 February 2025
The receptionist noticed I had some paperwork etc to do so allowed me to use a booth which was great, service adviser was really nice and friendly
07 February 2025
Dawn at BMW makes sure you are informed ever step of the way
07 February 2025
Service was fast and efficient , women gave helpful advice after I picked up the car.
05 February 2025
Linzie in service reception very attentive and knowledgeable with car repair.
04 February 2025
A! service is the hallmark of this branch - courteous, friendly and, of course, expert in their field.
04 February 2025
Nothing to complain about.
03 February 2025
No issues
03 February 2025
Reception great. Work completed OK. Hassle of getting car looked at a disaster.
03 February 2025
Reasonable trade. Efficient, polite, pleasant and capable staff. All paperwork attended to.
02 February 2025
Always good
01 February 2025
Staff outstanding customer service and care
30 January 2025
Very satisfied with customer service handled by Dawn
29 January 2025
Phoned with a problem making the vehicle unsafe to drive was told they could look at it for a diagnostic in 3 months! A diagnostic! The headlights were full of frozen water what are they going to diagnose. Had to have the vehicle recovered
29 January 2025
My car went in for a brake fluid check but a few things were found to be wrong and after a phone call from the branch were sorted went to pick the car up and there was another warning light on which wasn't sorted a bit disappointed with this
28 January 2025
No dramas , price as discussed . No waffle no added extras .
28 January 2025
Service was excellent.
28 January 2025
All work carried out as requested
27 January 2025
Everything that was due done was done very quickly without issue
27 January 2025
Staff went over every step needed for the service and that was very informative .
26 January 2025
Long wait time despite pre booked slot being arranged .
26 January 2025
everything went as planned and on time.
25 January 2025
Dawn was very pleasant
23 January 2025
Although the repair turned into a bigger procedure, i fully understand the timescales given to seek authority to proceed etc and again the updates provided were first class.
23 January 2025
Could't be any more complimentary about the service from Arnold Clark. Absolutely top notch.
23 January 2025
Good communication and quick.
21 January 2025
Excellent service as always.
21 January 2025
Staff second to none customer put first at every step
21 January 2025
Work was done in the allocated time
20 January 2025
Poor work standards in car service work shop
20 January 2025
The MOT was done in good time, along with a detailed vehicle check, plus it was washed.
20 January 2025
Dawn greeted us by name and was most helpful in making arrangements that suited us.
19 January 2025
Very good service
19 January 2025
Service staff very professional.
15 January 2025
All aspects of the repair were completed as agreed and on time.
15 January 2025
Very satisfied. Linzie Conway kept me up to date with information as it happened.
14 January 2025
Kept me updated with the car problems
14 January 2025
Great service and advice from Jamie
12 January 2025
Happy with the service and the care I was given on the day and after.
12 January 2025
I jad to visit the showroom to gain clarity and understand what my next steps should be.
09 January 2025
Carly phoned me with regular updates when she said she would which was much appreciated.
09 January 2025
No problems with repairs and completed when told would be ready
09 January 2025
As per my last answer the service level just doesnt feel the same. The lady I dealt with was excellent but the customer care from the organisation does not seem to be there as much as it was.
09 January 2025
Work carried out on time and efficiently excellent service team
07 January 2025
All went well. I trust Arnold Clark on the work they've done.
06 January 2025
Had a very helpful and friendly attitude throughout
26 March 2025
Paul was excellent to work with