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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
283 ratings and 138 comments received in the last 90 days.
31 October 2024
Very relaxed atmosphere
23 October 2024
Staff very good although few marks in vehicle interior
17 October 2024
Everything was run so smoothly.
17 October 2024
Connor was excellent, pleasant and easy to communicate with.
15 October 2024
Helpful and efficient
11 October 2024
Having purchased my last 3 vehicles from this dealership, it was no surprise to find that the service/experience was once again excellent. The purchase of the car was a smooth transaction, and delivery date well ahead of what I expected.
06 October 2024
Faultless service
03 October 2024
I used Arnold Clarke in Irvine. The sales man was excellent.Had all the answers and was always available if I had any queries questions.Cant fault it.
29 September 2024
Staff were courteous and pleasant and the car was ready when I arrived. The digital handover is a bit of a performance hence the dropping of one mark
21 September 2024
Very good service. Connor was honest, respectful and very helpful
18 September 2024
Very courteous and attentive staff
12 September 2024
Very easy to deal with. Extremely helpful
03 September 2024
Professional
03 September 2024
everything was straight forward with purchase, good trade in price, prompt delivery, no problems
30 August 2024
I was so happy that Richard suggested the new 2 Series as I hadn't even considered a new car prior to that.
29 August 2024
Professional informed service
29 August 2024
Positive experience.
24 August 2024
Dealt swiftly
13 November 2024
As per above, Dawn was attentive and ensured I was kept up to date.
13 November 2024
Friendly, professional and efficient staff. The whole process was easy.
12 November 2024
Very straight forward process.
12 November 2024
Great friendly service. Information given at every step of process.
12 November 2024
All staff members were very pleasant and well mannered
11 November 2024
The service team at this branch is exemplary. They are very professional, courteous, and communicative right from the point of receiving the car to being kept updated of all the progress to the completion of the service.
06 November 2024
Excellent service
06 November 2024
Friendly staff, quick efficient check in. Video feedback clear and informative.
06 November 2024
To book a service you are directed to a central call centre and it take a long time for them to answer, over 20 minites every time, this is very frustrating. Go back to the much easier system of booking with the branch direct.
05 November 2024
Excellent service, Declan was superb from the moment I booked in until pick up.
04 November 2024
I dealt with Linzie at BMW Irvine. She informed me of all work required and she was happy to answer any questions. She kept me updated on each stage and was a pleasure to deal with.
04 November 2024
Carly was first class. Kept me fully informed at all stages of the service process.
04 November 2024
Good customer service and ease of booking and making payment on line
04 November 2024
Great team no issues
03 November 2024
Dawn provided an excellent service start to finish
03 November 2024
Very satisfying as it was quick and efficient
01 November 2024
Great help by carly
01 November 2024
The service agent called a couple of days before to confirm the arrangements, warm welcome when dropping off the car, kept me informed on progress during the recall and full update when I returned to collect the car. Appreciate the personal service.
31 October 2024
As above
30 October 2024
Because the warranty recall and part replacement took care of my power issues and warnings that were popping up.
28 October 2024
Keeping me updated on the progress of my vehicle and just a very friendly welcome. Just what it should be.
27 October 2024
Car service and MOT was dealt with quickly and effectively. Car was washed and cleaned afterwards.
26 October 2024
Car fixed and collected on time
26 October 2024
Everything went smoothly well done to all involved.
24 October 2024
Staff great. Great service. Quick and effective communication.
24 October 2024
Giving the car had been in I received a follow up to to ask how the car is
24 October 2024
The service was personal and I felt I like I was being welcomed back,
24 October 2024
Dawn went above and beyond to meet my needs - excellent customer service.
21 October 2024
Good service and excellent communication
21 October 2024
No complaints
19 October 2024
They just know what they're doing and the communication is simply top notch. Everything is explained before any work is carried out.
18 October 2024
Jamie was great
18 October 2024
Linzie was friendly and welcoming.
17 October 2024
No issues
17 October 2024
Happy with the car check and fault finding and repair completed & car seems to be ok so far.
17 October 2024
Very professional and thorough. Pleasure to deal with.
17 October 2024
My only reason for continuing to use arnold clark is Dawn the service manager. She is an exceptional brand adv9cate
17 October 2024
Very happy
15 October 2024
Dawn was extremely helpful, knowledgeable and courteous.
15 October 2024
young man at service reception was very good. appointment time kept to. polite and efficient
15 October 2024
Bit of an inconvenience not getting Courtesy Car!Considering BMW is a Quality Brand
15 October 2024
Very professional people and so well mannered which does make a change dealing with car dealerships no hassle at all
12 October 2024
Arnold Clark were competent, courteous and solved problem professionally
10 October 2024
Everything done and explained well
10 October 2024
Quick service and good communication
09 October 2024
Straight forward.
09 October 2024
I was extremely satisfied with my service experience at Arnold Clark Irvine. Dawn's exceptional customer service made the recall process smooth and informative, and the thoughtful gift from the BMW team added a nice touch. Highly recommend!
09 October 2024
Felt that we have been asked to pay a bill that should have aligned to the app.
08 October 2024
Happy with all aspects
07 October 2024
Thorough, good customer service. Video health check.
06 October 2024
Recall works were completed within the 2 days budgeted
06 October 2024
Overall first class service, if I'm being really picky it could have been a wee bit quicker but I was in no hurry.
06 October 2024
Good facilities made most welcome
03 October 2024
the garage is quite some distance from my home and with so few courtesy cars available (require 3 months advance notice to secure one) it meant having to wander the streets for ~6hrs.
02 October 2024
Always feel like I can trust them to do the right thing and that their honest
02 October 2024
There were a few issues with the car that were dealt with satisfactory manner. I was informed at all times on progress and it was a pleasure dealing with the team
02 October 2024
Very satisfied.great people always looked after.service with a smile.cheeky smile some times ha
01 October 2024
All went well and to plan. Declan was a great ambassador for AC Irvine.
01 October 2024
Jamie at the service desk kept me informed every step of the way.
30 September 2024
able to book desired date and time told price beforehand and informed when was ready
30 September 2024
All work done as requested.
29 September 2024
I have been back a few times and it's always a good experience
29 September 2024
Trouble free from start to finish
29 September 2024
Great service
28 September 2024
Service was excellent.
28 September 2024
PROBLEM RESOLUTION IN ONE VISIT
25 September 2024
Linzie Conway greeted me on arrival at the service desk. She was very friendly, helpful and knowledgeable.
24 September 2024
All good
24 September 2024
Service and mot carried out this time. Car ready at 2 pm. Great communication from Linzie.
24 September 2024
People are nice but job not completed
23 September 2024
Excellent staff and great service
22 September 2024
Good follow up
18 September 2024
Very satisfied with the work carried out
17 September 2024
Work carried out timeously and appreciated the video confirmation
17 September 2024
Good communication from Linzie
16 September 2024
Looked after as soon as you walk in.????
15 September 2024
I'm a long term customer, I've purchased 7 cars from this location, and I think this is recognised by the staff From management down. Finally Linzie on service is excellent and her customer service should be highlighted as best in class
14 September 2024
No time at all to fix and really appreciate the gifts
14 September 2024
The sunroof not always closing is still not completely fixed, windscreen washers cleaned out working properly.
14 September 2024
Again consistent and clear communication from appointed staff member. Timescales delivered upon during whole process
12 September 2024
All went well.
12 September 2024
Couldn't do enough to help and make the experience a pleasure
11 September 2024
No problems
11 September 2024
Greeted with a warm smiling welcome, all work to be undertaken confirmed and everything fully explained at service check in. I was kept informed by phone and text as the service progressed and the car was ready earlier than projected.
11 September 2024
Jamie was very efficient and dealt with my issues very effectively.
11 September 2024
Because I have an electric car I'm not sure the service team are fully up to speed with any issues that arise
10 September 2024
Excellent customer service and friendly staff.
09 September 2024
Linzie Conway the service advisor delivered great customer service and kept me updated on all aspects of the works with my car.
09 September 2024
Car being under warranty all repairs were carried and I was informed of the progress .Car hire was dealt with on my behalf also
07 September 2024
I was able to book the service for the time I wanted but could not book collect and deliver. Service was carried out promptly and to agreed price
07 September 2024
Once again the staff were excellent
04 September 2024
Pleasant & helpful service
04 September 2024
As above
04 September 2024
Because I was completely satisfied
04 September 2024
Friendly service
30 August 2024
I'm very pleased and satisfied with my experience at Irvine BMW
29 August 2024
I have used several service centres over the years and Arnold Clark Irvine is comfortably the best. They are outstanding; from booking the service through to collecting the car. Faultless.
29 August 2024
Very pleasant and helpful. My only issue is the high cost of a diagnostic at £180 which to me seems excessive
29 August 2024
Great service.
28 August 2024
I was satisfied with the service provided but consider the technician labour costs to be overly expensive. I also find the way that labour costs are presented on the invoice to be difficult to interpret.
28 August 2024
Used Arnold Clark for years
28 August 2024
First rate service with attentive staff
28 August 2024
Linzie was great as usual. Great communication throughout and very knowledgeable.
28 August 2024
Was complete to a high standard and quick turn round
27 August 2024
Dawn really looked after me. Please let her know how thankful I was for all she did. The woman deserves a bonus or at least a 'well done'. Her customer service skills are second to none.
27 August 2024
Good
27 August 2024
The service was thorough and quick, Linzi had ordered parts and booked me back in within a few days to get the work completed on my car. My car was given back to me washed and vacuumed.
26 August 2024
Customers should be informed when booking a service about I could have booked a waiting appt, relaxed in the BMW centre fora limited time then drive my car away.
25 August 2024
It was a pleasure dealing with the young lady at the reception she explained everything in detail and was very professional in her approach to dealing with me I would say a real asset to the company..
25 August 2024
Service good
25 August 2024
Customer Service supervisor, Dawn, was very pleasant and kept me fully informed of requirements.
24 August 2024
Great service
23 August 2024
Purchase and collection process very good.
23 August 2024
Made to feel like a customer
23 August 2024
There were no issues from start to finish
22 August 2024
Video to tell me what was done tyres checked
22 August 2024
Very satisfied very helpful
22 August 2024
Outstanding service from the team. Thanks to Dawn for arranging everything, communicating regularly and addressing all issues with support and positivity.
20 August 2024
Always professional service
03 November 2024
Top service and went out of their way to accommodate my requirements